Complimentary Worldwide Shipping

Shipping is complimentary on every NOVACCHI order, regardless of value or destination. There are no codes to enter and no minimum to reach. It is applied automatically at checkout.

Processing Time

Orders are processed within one to three business days. Orders placed before 2:00 PM Eastern Time begin processing the same day.

Estimated Delivery

Delivery times are estimates and may vary due to carrier conditions outside our control. These windows begin once your order has shipped, not when it is placed.

Duties & Customs, Covered

NOVACCHI ships internationally, and we believe a final price should mean a final price. Any customs duties or import taxes assessed on your order are covered by us, not by you. You should not receive an invoice at delivery.

If a carrier ever requests payment before releasing your order, write to us at hello@novacchi.com and we will resolve it on your behalf.

Following Your Order

Once your order ships, you will receive an email with your tracking number. Tracking updates may pause for several days while your package transits between carriers. This is normal and does not indicate a problem with your order.

You may also follow your order at any time from Track My Order.

Delivery Addresses

Please check your shipping address carefully before completing checkout. If you notice an error, write to us within 12 hours and we will correct it if your order has not yet entered processing.

Orders returned to us as undeliverable because of an incorrect or incomplete address can be reshipped once the address is confirmed.

If Something Is Amiss

If your order has not arrived within the estimated window, or you notice anything unusual along the way, please write to us at hello@novacchi.com. We respond within one business day and will resolve every concern personally.